Delivery & Payment

I am buying

Fresh & Frozen Products (+ dry goods)

Available Area: Penang, Klang Valley, Seremban, Melaka & Johor only
Delivery Duration: within 2-3 working days
Delivery Schedule: Klang Valley and Penang
Order received after 10.00am on Monday, will delivery on Thursday.
Order received after 10.00am on Wednesday, will delivery on Sunday.
Order received after 10.00am on Saturday, will delivery on Tuesday.

**Please note that if the first delivery fails and a second delivery is requested, we will charge an additional fee.

Delivery Fee:  
Klang Valley

(approximate distance from outlet)

** Delivery on Tuesday, Thursday and Sunday.

 <15 km

ZONE 1

RM 15 | Get free delivery with above RM 150 purchase! > Check your post code

15-30 km

ZONE 2

RM 25 | Get free delivery with above RM 250 purchase! > Check your post code

30-40 km

ZONE 3

RM 50 | Get free delivery with above RM 400 purchase! > Check your post code

   
Seremban

** Delivery on Friday only.

 RM 20 | Get free delivery with above RM 200 purchase! > Check your post code
Melaka

** Delivery on Monday, Wednesday and Friday.

 RM 15 | Get free delivery with above RM 150 purchase! > Check your post code
Johor

** Delivery on Monday – Saturday
(except Sunday and Public Holidays)

** Paloh Delivery on Wednesday only

** Muar Delivery on Tuesday & Friday only

ZONE 1

RM 15 | Get free delivery with above RM 150 purchase! > Check your post code

ZONE 2

RM 15 | Get free delivery with above RM 250 purchase! > Check your post code

ZONE 3

RM 30 | Get free delivery with above RM 300 purchase! > Check your post code
Penang

ZONE 1

RM 12 | Get free delivery with above RM 100 purchase!

*Deliver day: Mon, Wed, Fri

ZONE 2

RM 12 | Get free delivery with above RM 150 purchase!
*Deliver day: Mon, Wed, Fri

ZONE 3

RM 25 | Get free delivery with above RM 250 purchase!
*Deliver day: Wednesday only

> Check your post code

Standard Delivery

Available Area: Whole of Malaysia (West + East Malaysia)
Delivery Fee: RM 10 (West Malaysia) | Delivery fee according to the weight (East Malaysia)
Free Delivery: West Malaysia RM 100+ 
Delivery Duration: Standard Delivery (3 – 5 working days)
*All orders will be delivered via NinjaVan.

Please note: If your are trying to order fresh produce & frozen goods to unavailable areas, you will not be able to process the order.

I want to do local pick up

The following are the ZENXIN Outlets in Malaysia. Customers can choose the nearest outlet to pick up the order(s). >> ZENXIN Outlet

Payment Methods

To pay using PayPal

Go to Check Out page, fill in Shipping Details, then:

  1. Choose “PayPal”
  2. Check “I have read and agree to the website terms and conditions”
  3. Click “PROCEED TO PAYPAL”

This will forward you to a secure PayPal payment page.

Paying with PayPal

Option 1. Log into your PayPal account if you have one.
Option 2. Or just pay directly with Debit or Credit Card.

PayPal Gateway

If you click Option 2
Simply fill in your

  • “Card Details”,
  • “Billing Details”
  • “Contact Details”

And click “Pay Now”

*PayPal is secure and encrypted. For more info: PayPal Safety 

PayPal Gateway 2

Bank Transaction SMS Notice
You will receive two SMS:

  1. The first SMS is an authorization message
  2. The second SMS is the amount we receive

When an item is out of stock, we receive less. The extra fund is refunded directly back to your bank account. Refer to image for example.

To find out more about PayPal, you can also contact us directly:
Call or Whatsapp: +6 012 7058199
Email: [email protected]

Accept all these payment methods by integrating with ipay88 payment gateway.
– Visa/ Master Card
– Online Banking (FPX)
– E-Wallets (Touch N Go, Boost, GrabPay, Maybank QRPay, and ShopeePay).

Return & Refund

Order paid via PayPal: 

  1. Refund amount will be directly credit back into customer PayPal account within 7-14 working days.

Order paid via iPay88:

  1. Bank transfer:
    Refund amount will be directly credit back into customer bank account within 7-14 working days.
    **According to the regulations of the bank, since our bank account is a business account, if this refund method is used, the customer needs to provide the bank account number, bank name, account owner name and IC number for refund.

  2. Store Credit
    Refund amount will be credited via Store Credit within 1-3 working days.
 

Fresh Produces

1. If you receive the product (fresh produces) and find that there is a quality problem, please contact us via WhatsApp Business at 012-7058199 with supporting evidence and order number within 24 hours from the date you receive the product, we will process the refunds.
 
2. We are sorry that complaint made after 24 hours will not be entertained as the defect could be caused by the wrong way of storage, exposure to high temperature, handling issue etc. 
 

Dried Goods

1. All CLEARANCE SALE items sold are not refundable and exchangeable. Please select carefully.
 
2. In addition to the product (dry goods) that can be returned with defects, based on food safety and hygiene considerations, once the package is unpacked, eaten, artificially deformed, lost temperature, expired, or deteriorated due to poor storage, it cannot be returned or exchanged. The delivered product is damaged or defective, inconsistent with the ordered product, or defective after opening: for example, the bottle cap is abnormally damaged, the bottle mouth is stained, etc., please contact us via WhatsApp Business at 012-7058199 with supporting evidence and order number within 7 days from the date you receive the product, we will process the refunds.
 

I am buying

Fresh & Frozen Products (+ dry goods)

Available Area
Penang, Klang Valley, Melaka,  Seremban & Johor only
**Please note that if the first delivery fails and a second delivery is requested, we will charge an additional fee.

Klang Valley
Delivery Schedule: Tuesday, Thursday and Sunday.

Zone 1 <15 km: RM 15 | Get free delivery with above RM 150 purchase!
> Check your postcode now

Zone 2 (16-30 km): RM 25 | Get free delivery with above RM 250 purchase!
> Check your postcode now

Zone 3 (31-40 km): RM 50 | Get free delivery with above RM 400 purchase!
> Check your postcode now

Melaka
Delivery Schedule: Monday, Wednesday and Friday
RM 15 | Get free delivery with above RM 150 purchase!
> Check your postcode now

Seremban
Delivery Schedule: Friday only
RM 20 | Get free delivery with above RM 200 purchase!
> Check your postcode now

Johor
Delivery Schedule: Monday – Saturday (Except Holidays)
Zone 1: RM 15 | Get free delivery with above RM 150 purchase!
> Check your postcode now
Zone 2: RM 15 | Get free delivery with above RM 250 purchase!
> Check your postcode now
Zone 3: RM 30 | Get free delivery with above RM 300 purchase!
> Check your postcode now

Penang Island
Reminder: Kindly place an order 2 pm the day before the delivery day.

ZONE 1

RM 12 | Get free delivery with above RM 100 purchase!

*Deliver day: Mon, Wed, Fri

ZONE 2

RM 12 | Get free delivery with above RM 150 purchase!
*Deliver day: Mon, Wed, Fri

ZONE 3

RM 25 | Get free delivery with above RM 250 purchase!
*Deliver day: Wednesday only

> Check your post code

 

Available Area: Whole of Malaysia (West + East Malaysia)
Delivery Fee: RM 10 (West Malaysia) | Delivery fee according to the weight (East Malaysia)
Free Delivery: West Malaysia RM 100+ 
Delivery Duration: Standard Delivery (3 – 5 working days)
*All orders will be delivered via NinjaVan.

Please note: If your are trying to order fresh produce & frozen goods to unavailable areas, you will not be able to process the order.

I want to do local pick up

The following are the ZENXIN Outlets in Malaysia. Customers can choose the nearest outlet to pick up the order(s). >> ZENXIN Outlet

Payment Methods

To pay using PayPal

Go to Check Out page, fill in Shipping Details, then:

  1. Choose “PayPal”
  2. Check “I have read and agree to the website terms and conditions”
  3. Click “PROCEED TO PAYPAL”

This will forward you to a secure PayPal payment page.

Paying with PayPal

Option 1. Log into your PayPal account if you have one.
Option 2. Or just pay directly with Debit or Credit Card.

PayPal Gateway

If you click Option 2
Simply fill in your

  • “Card Details”,
  • “Billing Details”
  • “Contact Details”

And click “Pay Now”

*PayPal is secure and encrypted. For more info: PayPal Safety 

PayPal Gateway 2

Bank Transaction SMS Notice
You will receive two SMS:

  1. The first SMS is an authorization message
  2. The second SMS is the amount we receive

When an item is out of stock, we receive less. The extra fund is refunded directly back to your bank account. Refer to image for example.

To find out more about PayPal, you can also contact us directly:
Call or Whatsapp: +6 012 7058199
Email: [email protected]

Accept all these payment methods by integrating with ipay88 payment gateway.
– Visa/ Master Card
– Online Banking (FPX)
– E-Wallets (Touch N Go, Boost, GrabPay, Maybank QRPay, and ShopeePay).

Return & Refund

Order paid via PayPal: 

  1. Refund amount will be directly credit back into customer PayPal account within 7-14 working days.

Order paid via iPay88:

  1. Bank transfer:
    Refund amount will be directly credit back into customer bank account within 7-14 working days.
    **According to the regulations of the bank, since our bank account is a business account, if this refund method is used, the customer needs to provide the bank account number, bank name, account owner name and IC number for refund.

  2. Store Credit
    Refund amount will be credited via Store Credit within 1-3 working days.
 

Fresh Produces

1. If you receive the product (fresh produces) and find that there is a quality problem, please contact us via WhatsApp Business at 012-7058199 with supporting evidence and order number within 24 hours from the date you receive the product, we will process the refunds.
 
2. We are sorry that complaint made after 24 hours will not be entertained as the defect could be caused by the wrong way of storage, exposure to high temperature, handling issue etc. 
 

Dried Goods

1. All CLEARANCE SALE items sold are not refundable and exchangeable. Please select carefully.
 
2. In addition to the product (dry goods) that can be returned with defects, based on food safety and hygiene considerations, once the package is unpacked, eaten, artificially deformed, lost temperature, expired, or deteriorated due to poor storage, it cannot be returned or exchanged. The delivered product is damaged or defective, inconsistent with the ordered product, or defective after opening: for example, the bottle cap is abnormally damaged, the bottle mouth is stained, etc., please contact us via WhatsApp Business at 012-7058199 with supporting evidence and order number within 7 days from the date you receive the product, we will process the refunds.